Yes. Kelly’s Heroes Listening Ear is confidential. Your messages are private unless there’s a
serious risk to your safety, in which case emergency services may be contacted.
Anything that’s on your mind—mental health, stress, loneliness, grief, suicidal thoughts and
more. Our trained listeners are here to support you.
You’ll chat with trained support workers. They aren’t medical professionals but are
compassionate listeners trained to support you.
Basic information helps us improve our service and understand who we are supporting. Your
data is handled with care.
Call 999 in an emergency. For other urgent help, contact Samaritans (116 123), NHS Mental
Health Hub (0800 448 0828), or ChildLine (0800 1111).
No. Listening Ear is for emotional support in the moment. We also offer counselling
services—for longer-term support.
Absolutely, we would encourage you to always access the listening ear service when you feel it’s needed, even if you are using our counselling
Chats are anonymised and used for measuring our delivery and performance. Details may only
be shared with emergency services in a crisis.
All chats are monitored by experienced supervisors. Our team also receives internal mental
health support.
Kelly’s Heroes was created in memory of Kelly Hewitt to support mental health awareness and
suicide prevention.
You can donate, fundraise, volunteer, or raise awareness. Visit Get Involved for more information.
Yes absolutely! You can either take part in one of our organized events or organize your own, we
will fully support all your efforts.
No. We provide support but are not a crisis line. Please contact emergency services or a 24/7
helpline in a crisis.
Yes. Many services, including Listening Ear, are free. We also offer affordable counselling.
Services are available for ages 13+. For younger users, we recommend Childline.
Businesses can support through sponsorships, events, or staff engagement. We work with a number of businesses that choose us as their charity of the year for their fundraising.
We welcome volunteers for supporting our events and through businesses with community days or simply spreading awareness of what we do. Visit our Volunteer page for more information.
We are based in Wellingborough, Northamptonshire, but support people across the UK.